Frequently Asked Questions
For clients
What is Hotline Glam?
Hotline Glam helps clients find Sydney makeup artists, compare portfolios and prices, and send a booking request in one place.
How do I request a booking?
Choose your date and preferred time, browse Sydney artists, select the artist you want and send your booking request with the appointment details.
When will I be charged?
You enter your payment details when sending the request, but payment is only processed after the artist accepts the booking.
How long does an artist have to respond?
Artists have a 30-minute acceptance window to accept or decline a booking request. You will be updated when the artist responds.
What happens if the requested time does not work?
The artist may decline the request if the appointment time does not suit them. You can then send a new request to another artist.
When is the full address shared?
Only the suburb is shown before booking. The exact appointment address is shared after the booking has been accepted.
What happens if an artist does not attend?
Use the Report a problem option within 24 hours of the appointment. Hotline Glam reviews the report before any refund is issued.
For artists
Does it cost anything to join as an artist?
There is no upfront cost to create an artist account or publish a listing. Hotline Glam receives a 10% commission only when a booking is completed.
Can I offer studio and mobile appointments?
Yes. You can list studio appointments, mobile appointments, or both, and clearly show any applicable mobile travel fees.
When do artists receive their payout?
Hotline Glam releases the payout 48 hours after the appointment is completed. Stripe then transfers the funds to the artist’s connected bank account, and normal bank processing times may apply.
Still need help?
Send us your question and include your booking reference when it relates to a booking.
